Frequently Asked Questions (FAQs)


This thread is for MarginX to update on commonly asked questions.

  1. Frequently Asked Questions (FAQs) [ ]

  2. All MarginX links in one place :point_right: [ ]

  3. Learning Guide [ Learn – MarginX ]

  4. For advance issue, please submit through Technical feedback form: [ ]

More topics will be added under this thread as we progress.

Thank you all for the tremendous support!


Common Issue when performing Bridge “Error - User rejected”

  1. As f(x) wallet is a cold wallet, user will need to authorise (sign) within 3 seconds timeframe for all transaction submitted.

  2. Do not switch screen on your mobile while performing any transaction request. Please remain inside f(x) wallet app and wait for prompt to appear.

  3. For all initial login (scanning QRCode) - if unable to scan, do refresh the QRCode on your desktop browser and try again.

  4. Clear your browser cache and quit f(x) wallet app to try again.


Bug report: Performing Bridge “Error - User rejected”

We have detected the Bridging issue reported for Android ver2.2 build 245 (latest version).

We will work with Function X team to update the f(x) core wallet as soon.

Will keep everyone posted once it’s ready available on App Stores.

Thank you for your patience.

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  1. Bug report: Performing Bridge “Error - User rejected”

Issue resolved. No updating for f(x)Core wallet required.

Clear your browser cache and quit f(x) wallet app to try again.



Video tutorials for Bridging process…

1. Transferring From f(x)Core to MarginX

2. Transferring From MarginX to f(x)Core

More videos:


Please do not use Ledger to connect to MarginX for trading. This feature is not available at this moment, and any transaction sent via Ledger will be lost.

MarginX will not be responsible for such incident.


How to Transfer Assets into MarginX Chain

Technical feedback form: [ ]

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